This Site is operated by M, J+S Redman t/a Bush Nook Guest House, Upper Denton, Gilsland, Brampton, Cumbria (“we” “us” and “our” being interpreted accordingly).


This Privacy Policy gives you information about how personal data and other private information that we collect from you as a user of this Site or customer (“you” or “your” being interpreted accordingly) will be used by us. When we refer to ‘personal data’ in this Policy it means any information that relates to you from which you can be identified.

By using our Site or submitting your personal data you are taken to accept the terms of this Policy, so please read it carefully.


We may collect the following personal data about you:

  • The personal details you provide (such as name, address, email address; business address and phone number) when making a booking.

  • Information about your debit/credit card and bank account information that we require for the purpose of recording and processing your booking. For further details please also refer to the section below headed PAYMENT INFORMATION.

  • Personal details you choose to give when corresponding with us by phone, e-mail or that you provide to us when you visit our premises.

  • We may also receive other personal or private information about you that you choose to submit to this Site.


Our Site uses cookies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site and allows us to improve its features. For detailed information on the cookies we use, please see our Cookie Policy.


We may use your personal data in the following ways:

  • To acknowledge, confirm and deal with your booking.

  • Where we are asked to deal with any enquiries or complaints you make.

  • We may provide you, or permit selected third party service providers to provide you with information about goods or services we feel may interest you as a guest. If you are an existing guest of  ours, we will only contact you by electronic means (such as e-mail or SMS) with information about goods and services that are similar to those which you previously purchased from us (or tried to purchase). If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have previously consented to this.

  • To contact you in connection with user/customer surveys and use any information you choose to submit in response.

  • To administer our Site and ensure that our Site is presented in the most effective manner for you and for your computer/device.

  • For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site secure.

  • We may use your personal for other purposes which you have consented to and we may combine personal data that you provide to us with other information we collect about you for the purposes set out in this Privacy Policy.


We may share your personal data with third parties in the following situations:

  • We may make your personal data available to selected third parties who act on our behalf to support our operations, e.g. card processing or payment services and credit reference agencies to protect against possible fraud. See the section below headed PAYMENT INFORMATION.

  • Our IT suppliers and contractors (e.g. data hosting providers or delivery partners) may need to have access to your personal information to provide IT support, services and other goods/services available on this Site.

  • If we sell our business or our company assets are acquired by a third party personal data held by us about our guests may be one of the transferred assets.

  • If we need to disclose your personal data to comply with a legal obligation or to enforce our Terms & Conditions or other applicable contract terms that you are subject to.

  • To protect us, our guests or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.


Any credit/debit card payments and other payments you make through this Site will be processed by our third party payment provider. The payment data you submit will be securely stored and encrypted by our payment service provider using up to date industry standards. Please note, we do not ourselves directly process or store the debit/credit card data that you submit.

We may arrange that the card or payment data you submit is stored for the purpose of processing your booking and collecting the payment. Please note, this data may be stored for future use. 

We may also store and use this card or payment information for the purpose of processing any future payments that you make for additional goods and services. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted.

You may choose to opt-out of us holding your card or payment data although this means that you will need to re-supply us with card/payment details  for any future bookings.


The personal data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”) such as by our subcontractors in the United States who process your payment details and/or provide IT support services. In accordance with applicable law, we will do everything we reasonably can to make sure that those subcontractors comply with appropriate security standards to protect the personal data that they handle.

Please note that the US and certain other countries outside the EEA do not provide the same legal standards for protection of your personal data that you have in the United Kingdom or EEA. By submitting your personal data, you agree to the transfer and processing of your personal data outside the EEA for the purposes set out in this Privacy Policy.

Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Site, you are responsible for doing everything you reasonably can to keep these details secret. We must not to share your password or log-in details with anyone else.

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of data that you provide to us online.


Certain applicable data protection laws give you a right to receive information about the personal data we hold on you. You may also have the right to ask us not to process your personal data for marketing purposes; or where the processing of your personal data is causing unwarranted damage or distress; or, ask us to delete or correct any personal data that we hold about you which is inaccurate or no longer relevant.

If you wish to exercise any of these rights please contact us as described in the CONTACT section below. Any access request may be subject to a small fee to meet our costs. We may also need to ask you for further information to verify your identity before we can respond to any request.


Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications.


If you have any questions or complaints regarding this Site or these Terms, contact us by emailing